Withdrawal and Refund Policy

Canadian All Care College Withdrawal and Refund Policy

Withdrawing from your program has consequences. Make sure you are aware of the deadlines to withdraw and how it affects your academic record and fees. To officially withdraw, you must submit a Withdrawal Form to the Main Office.

Withdrawing from a program may have any of the following effects:

  1. Change your eligibility for an OSAP loan
  2. Extend the duration of your studies, or delay your graduation
  3. Add to your expenses via additional fees (i.e. the result of extending your studies)
  4. Affect your ‘sponsorship’ arrangements

You must notify the Canadian All Care College (the College) in writing immediately, if you wish to withdraw from your program, to be eligible for a refund of fees. Please submit a Withdrawal Form to the Main Office. The College will refund all tuition fees less $135.00 ($100.00 college administrative fee, plus $35.00 OSAP processing fee,) if the request is submitted within the stipulated deadline.

Withdrawing after program enrolment

You are responsible for full tuition fees for your entire program unless you submit a Withdrawal Form to the Main Office within the stipulated deadline.

Please note that once you are accepted in a program, turning down your offer or verbally notifying your instructor, the Main Office or other College staff does not withdraw you from your program. Should you cease to attend classes and do not officially withdraw, you will remain enrolled and will be assigned a ‘NA’ (Non-attendance) grade and will not be eligible for a refund.

Refund

Payment by Cash, Cheque, Debit or Credit

A refund cheque will be mailed to you if you paid by cash, cheque, debit or credit. Please allow a minimum of two weeks for processing your refund, however, the College may take four weeks to process your request during the peak periods.

OSAP

Refunds for students on OSAP must be returned to the National Student Loan Service Centre on your behalf and will be used to reduce your OSAP debt.

If you are an OSAP recipient, make sure your information is correct and current. Before withdrawing, you should go to the Main Office for more information and to discuss your options. Any refund for tuition will be returned to the National Student Loan Service Centre to be paid on your student loan. In some cases, a full-program withdrawal creates an overpayment and you must repay the overpayment in order to be eligible for further student aid. You will be reviewed for academic progress and will most likely be placed on academic probation or academic restriction. The Ministry will notify you in writing regarding your responsibilities.

Extenuating circumstances

Students who withdraw from their studies due to extenuating circumstances such as illness, accident or family crisis may wish to request a review of the withholding of fees. Requests must be submitted in writing, along with supporting documentation, to the Main Office.

The student’s submission must detail facts, particularly dates, circumstances and how these circumstances affected the student’s ability to continue in their program. Evidence verifying these circumstances must be provided. Incomplete submissions will not be reviewed.

If the student’s submission is accepted, the refund may be prorated based on the length of time the student was registered in the program.

Vocational Program: Full refund

The College shall refund all the fees paid by a student under following circumstances:

  1. student withdraws within two days of receiving a copy of the contract;
  2. the College discontinues the vocational program before the student completes the program;
  3. the College charges or collects the fees before the registration was issued for the college or before the vocational program was approved by the Superintendent
  4. the College collects more than 20 % of the total fees for the program to a maximum of $500 before signing a contract with the students;
  5. the College expels the student from the college in a manner or for reasons that are contrary to the college’s expulsion policy;
  6. the College employs an instructor who is not qualified to teach all or part of the program, and
  7. the College does not accurately, provide in the itemized fee list as approved by the Superintendent.

Refund where student does not commence a vocational program:

If a student is admitted to a vocational program, pays fees to the College towards the program and subsequently does not commence the program, the college shall issue a  refund to the student less fees earned by the College for the part of the program that has been delivered, plus $135.00 ($100.00 college administrative fee, plus $35.00 OSAP processing fee) and in the following circumstances:

  1. the student who is admitted to a vocational program on the condition that the student meet specific admission requirements before program commences, but later fails to meet the requirements;
  2. the student does not attend the program during the first 14 days that follow the day the program commenced, and the college cancels the contract for the program within 45 days of the start of the program; and
  3. the student gives the college notice within his or her academic cycle that he or she is withdrawing from the program;

Withdrawal or expulsions after vocational program commenced

If a student is admitted to a vocational program, pays fees to the College towards the program and subsequently withdraws or expelled (refer to Canadian All Care College Expulsion Policy) from the program, the refund may be approved under the following circumstances:

  1. in the case of a vocational program that is less than 12 months in duration, the withdrawal or expulsion occurs during the first half of the program the amount of the refund that the College shall pay the student may be prorated based on the length of time the student was registered in the program, plus an administrative fee of $135.00 ($100.00 college administrative fee, plus $35.00 OSAP processing fee);
  2. if the student is withdrawn or expelled from a vocational program during the second half of a period, the College is not required to pay the student any refund in respect of that period; and
  3. the College shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion.

Refund: Non-vocational programs

The College will give a student, who commences a non-vocational program, a refund of the fees paid less $100 registration fee in respect of the non-vocational program under the following circumstances:

  1. student will receive full refund if he or she withdraws within two days of receiving a copy of the contract;
  2. the refund will be prorated for the length of the time that the student was registered in the program, where the student is withdrawn or expelled from the non-vocational program;
  3. the College shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion;
  4. the College is not obliged to refund any money, if a student withdraws from non-vocational program after half of the total numbers of hours of instruction have been delivered by the College.
  5. the refund may be prorated based on the length of time the student was registered in either vocational and non-vocational program, plus an administrative fee of $135.00 for vocational programs and $100 for non-vocational programs. 

Cost of Equipment

The College may retain the retail cost of equipment that was provided to the student and if the student fails to return the equipment to the College within 10 days of the student’s withdrawal or expulsion from the program.

International Students

The same refund policy for domestic students applies to international students. A formal program Withdrawal form is required from international students considering withdrawal from the college immediately to be eligible for a refund of fees.

Note: $500 application fee is non-refundable and cannot be waived.  

In case of any disputes, updated printed copies of CACC policies will take precedence over the policies published on our website.

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