Telephone skills
Telephone skills:
In this module, you’ll learn essential skills for effective telephone management as a Medical Office Administrative Assistant (MOA). Handling incoming calls professionally is crucial for presenting a positive image for the physician and the medical practice.
Knowledge Core Competency: Upon completing this module, you will have a comprehensive understanding of the responsibilities and challenges faced by a Medical Office Administrative Assistant in managing phone calls. You’ll learn how the administrative staff can provide crucial front desk support to clients, medical practitioners, and support staff.
Objective: State the process of handling calls related to appointments, house calls, emergencies, and telephone directories.
Skill Core Competency: Upon completing this module, you will be equipped with the skills to apply proper work habits for managing a medical office front desk. You’ll also learn how to assist medical practitioners and support staff in preparing administrative documentation and medical records.
Objective: Effectively use the telephone, including answering calls, screening, holding calls, and making outgoing calls.