In this module, you will gain crucial skills for patient reception and appointment scheduling, vital functions in the role of a Medical Office Administrative Assistant (MOA). You’ll learn how to create a welcoming atmosphere for patients and efficiently manage appointment schedules.

Knowledge Core Competency: Upon completing this module, you will be well-versed in the responsibilities and challenges faced by a Medical Office Administrative Assistant. You’ll understand how to provide effective front desk support to clients visiting a medical office and support medical practitioners and staff.

Objectives:

1. Recall the skills required for patient reception.
2. Recognize methods for scheduling patient appointments.

Skill Core Competency: Upon completing this module, you will be equipped to apply proper work habits to manage a medical office front desk and assist medical practitioners and support staff in preparing administrative documentation and medical records.

Objectives:

1. Behave as a professional in a medical environment.
2. Efficiently schedule patient appointments.