This module is designed to provide a hands-on approach to developing essential skills and knowledge in business communication and customer service. Participants will cultivate skills such as critical thinking, electronic communication, and human relations to enhance their effectiveness in professional settings.

Knowledge:

1. Drafting effective business documents, including emails and business plans, tailored for diverse audiences.
2. Delivering professional and informative presentations or speeches on various subject matters.
3. Improving language proficiency and interaction abilities in meetings.
4. Developing excellent customer relationships and overcoming communication barriers.
5. Handling difficult customers and challenging situations.

Skills:

1. Critical thinking skills for effective problem-solving.
2. Proficiency in public speaking and delivering presentations.
3. Effective communication skills in various professional contexts.
4. Professional writing skills for business documents.
5. Non-verbal communication skills to enhance interpersonal interactions.
6. Human relations skills to foster positive relationships in the workplace.
7. Face-to-face customer service skills for effective in-person interactions.
8. Email customer service skills for efficient online communication.

By the end of this module, participants will have acquired a comprehensive set of skills and knowledge necessary for successful business communication and providing exceptional customer service. The hands-on approach ensures practical application and proficiency in various aspects of professional communication.