Stakeholders Management Policy
Purpose
Our collective ambition is to put the learners at the center of everything we do; deliver a positive economic and social impact and a curriculum that is relevant to our learners. To achieve this, we will engage with a wide range of stakeholders to meet the academic expectations of our learners.
To be successful the College must reach out, interact, and communicate with a wide range of individuals, organizations, and communities. One of the essential foundations for the successful delivery of Canadian All Care College (CACC or the College) KPIs, includes effective Stakeholder Engagement.
Scope
Our Stakeholder Engagement Strategy will be to engage with LEARNERS, EMPLOYERS, COMMUNITIES, KEY STAKEHOLDERS, and COMPLIANCE ORGANIZATION. CACC’s mission is to become a center of learning excellence, committed to transforming lives and contributing to the social and economic wellbeing of Ontario. In achieving this mission, the College relies on meaningful engagement and productive partnerships with the following stakeholders:
| STAKEHOLDERS CATEGORY | CONSTITUTIVE GROUPS |
|---|---|
| Learners | Students |
| Â | Alumni |
| Employers | Business Organisations |
| Â | Placement Partners |
| Community | Local Business Associations |
| Key stakeholders | Provincial Government |
| Â | Program Advisory Committee |
| Â | Recruitment Agents |
| Compliance organizations | CMIRTO, NACC, Sonography Canada, Accreditation Canada, and CCO |
Profile of CACC Stakeholders
One of CACC’s mandate is to identify and develop contacts and connections with professionals who meet the following requirements, to achieve a range of positive engagements:
- Volunteer their time, commitment, and skills to assist in the College’s development and success.
- Successful people with strong existing networks.
- Have the potential to spread the College message far and wide.
- Always act in the College’s interest to promote the College and maximize its networks and opportunities.
- Participate in key events such as graduation, open days, special events with companies, and the community.
- Assist in building business networks for the benefit of the College.
Benefits of Stakeholder Engagement
The benefits of a proactive approach to stakeholder engagement include:
- Improve stakeholder/’client’ relations.
- Build stakeholder trust through engagement.
- Seamlessly build on established relationships to enhance CACC’S reputation.
- Secure additional income.
- Improve our offer in terms of quality and relevance to key customers (learners and business).
- Anticipate and manage potential issues.
- Identify opportunities.
- Develop a deeper and long-term engagement that will lead to higher-quality intelligence to inform and develop projects that will deliver our KPIs.
Stakeholder’s Communication
Everyone at the College must initiate efforts for engagement when they meet those who are important to the College and its future. This document identified five of the most important stakeholder categories but here are many more than these and so every opportunity for promoting, explaining, and communicating about the College should be utilized.
Key messages
- The College exists to guarantee outstanding learning for successful futures.
- The College is dedicated to enhancing people’s lives by increasing their employability skills.
- The College works with employers and individuals and provides a wide range of career opportunities.
- The College puts excellence at the heart of its practice.
- The College is an open, transparent organization and has a place for everyone who wants to learn and grow.
- The College was founded in 2003 and continues to play a significant role in the success of the city.
Stakeholders Model
CACC adopted the following model, which was developed by the International Association for Public Participation, which combines the standard Stakeholder influence and interest:
Inform
Information provisions – it can be proactive (information dissemination) or responsive (responding to questions from stakeholders).
CACC Initiatives: newsletters, presentations, press releases, etc.
Consult
We will consult with our stakeholders to listen, gather information, and garner feedback. It may also involve focused interaction knowing they have high levels of knowledge to better understand the issues, especially for responses that CACC’S addresses external issues.
CACC Initiatives: One-on-one meetings/key stakeholder interviews, Focus groups, Surveys, Public meetings/forums, Formal consultation.
Involve
CACC will engage stakeholders when two-way information exchange is required and where Individuals and groups have an interest in the corporate/operating plan and are likely to be affected by the delivery of the objectives.
CACC Initiatives: Workshops, Service Level Agreements/letter of offer, Working Groups, Knowledge Networks
Collaborate
Collaborative partnerships can range from loose affiliations to establishing formal boards or committees.
CACC Initiatives: Partnership agreements
Empower
CACC will empower individuals and groups who have accepted the challenge of being part of identifying the solutions themselves.
CACC Initiatives: Focus Groups/ Student Councils
Learners
The College must be able to communicate effectively with its student body both formally and informally. Besides, the student body is a powerful source of information and can assist us in delivering excellence in everything we do. It, therefore, goes without saying that learners are primary customers and must have a voice that can and must shape the way the College carries out its mission.
The College engages with Learners at three different levels:
At Course Level: The College regularly holds engagement meetings with learners to listen to their view on their course; how it is taught, how it is assessed, the relevance and value of content, and the value of any final accreditation or progression route. The College will hold two meetings with students each academic year.
At Campus Level: The College must listen to the voice of learners at Campus Level, ensuring that the facilities, equipment, services, and support provided at a specific location are fit for purpose. The College will hold an annual campus-based meeting to hear the views of the student about the campus and facilities.
At College Level: The College will hold two meetings within the year to discuss the overall types, levels, and modes of education, including the curriculum content ensuring that learning is purposeful and carried out in a safe and environment.
The College uses this information to anticipate demand levels from the specific sector and key shifts in the curriculum requirements.
Alumni
The success of CACC depends upon a positive alumni relationship. This group is aware of the academic strength and post-graduate work opportunities we create for them.
Former students or alumni of CACC can play a positive role in promoting the College. It has the natural ability to build skills and knowledge-sharing networks. It, is, therefore, strategic for CACC to establish and maintain good relations with its alumni by inviting them in decision making, networking, and development processes towards the overall advancement of the College.
Alumni, can represent as the College Ambassadors and help us in achieving our enrolment goals, mentoring current students, assisting students in career advancement; helping the group to stay connected with each other, and providing valuable feedback to the institution.
CACC will use open and direct communication with its alumni and ensure that alumni representatives provide strong support in developing strategic plans for the institution.
CACC will provide refresher courses to all alumni members free of charge.
Employers
One of the key priorities for the College is to actively engage with employers to contribute to the economic development and employability of our students, which will ensure our future financial sustainability. A better understanding of our employers and their needs is paramount to our continued success. We will develop courses and services to ensure that our learners gain top-notch skills to meet our employers’ job requirements.
In terms of our links with the business associations, the College will continue to build on good relationships with the Sector Skills Bodies to develop and deliver solutions. We will take the lead in responding to the consultation and the contribution we can make to business growth is well understood and valued.
In terms of focus on field placement, the College will continue to engage with partners and external providers to lead the way in providing our students with both essential skills and pre-employment training in all of our academic programs to enhance the College’s brand.
Community Relations
College is committed to working within communities to ensure that every resident can benefit from CACC services. Besides, the College recognizes its strategically significant role and is a commitment to partner with Communities and key statutory agencies to manage future sustenance.
The College recognizes the importance of engaging with key community organizations and umbrella bodies from a range of perspectives including:
- Widening participation and outreach
- Learner recruitment
- Collaborative working opportunities
- Collaborative strategic opportunities
- The College will focus on the promotion of equality of opportunity, the promotion of good community relations, and the celebration of cultural diversity.
Community Activities
- CACC will organize three annual open house days to raise awareness of the quality, depth, breadth, and inclusiveness of the College programs.
- We will continue with the Newcomers’ Integration Project (Free Computer classes for newcomers) and work with community agencies and seek to maximize partnerships and resources for this initiative.
- We will work with community groups (Volunteer Student Placements) to encourage participation.
- We will facilitate good relations and cultural diversity events with staff and student groups
Program Advisory Committee (PAC)
Program Advisory Committee members are very important to the future success of students, graduates, and the College. The advisory committees work closely with the academic teams to ensure student and graduate success. Committee members are from varied areas and are comprised of employers, graduates, business and industry leaders, and representatives from professional and accrediting bodies and agencies. The committee ensures programs are current and relevant to the industry, business, and sector needs. Program advisors identify current and future industry trends and shifts in the competencies and skills graduates need to enter the workforce and promote good relationships with the local community and businesses, industry, and professional associations. Program Advisory Committee members are also a good source for field placement opportunities for current students.
PAC Co-ordination
CACC’s Academic department along with the Program Advisory Committees develop industry-relevant and recognized programming that ensures graduates are well prepared to begin their careers and contribute to their field and improve their post-graduate employment rate.
Local Government
The College is also a key player within a local context and will continue to work proactively with the Local Government. The primary focus of stakeholder engagement activity will be with the Ministry of Education. The College must communicate effectively and compellingly with individuals and parties building key information paths and partners for the success of the college.
Compliance Organisations
CACC operates in a highly regulated environment and a range of quality, financial and governance frameworks exist to guide the operation and delivery of our academic programs and services. There is a range of organizations such as the MCU Audit Office, the NACC, Accreditation Canada who have an interest in our compliance with the various statutory obligations.
Our activities to engage with these compliance organizations will be to engage and consult with them to ensure we are up to date on all specific requirements; inform them of issues we face in delivering our programs and seek advice on any matter which may impact our ability to comply with existing regulations.
Recruitment Agents
CACC works in a highly competitive student recruitment market and works closely with numerous student recruitment agencies in Canada and around the globe to recruit students for its academic programs. We welcome the cultural, business, and educational expertise that agents offer to students who are interested in applying to CACC. Agents provide information, advice, and guidance, and information sessions for prospective students to select a higher education institution.
It plays an important role in representing an institution and recruit students; mentoring current ones, assisting students in career advancement; helping alumni to stay connected with each other, and providing valuable feedback to the institution.
It will be important for CACC to provide our agents coaching, training, program information as they become available and keep an open communication channel.
In case of any disputes, updated printed copies of CACC policies will take precedence over the policies published on our website.
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