Computer-Medical Office Administrator



This program provides students with the basic knowledge, skills, and work experience to become employable in various medical settings. This program is designed to provide employment ready, comprehensively trained graduates.

Our graduates are fully qualified to work in a hands-on administrative/clinical support capacity in any medical field.

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Program details

  • Orientation
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Introduction to Internet
  • Role of the Medical Office Administrator
  • Reception
  • Appointments
  • Telephone
  • Mail
  • Patient Records Management
  • Medical Terminology
  • Anatomy & Physiology
  • Vital Signs/Preparation of the Patient for Examination
  • Medical Billing
  • Medical Law & Ethics
  • Medical Transcription
  • Clinical Placement

This module explains how to set and achieve educational goals and gain exposure to market requirements and opportunities. The students will acquire tools for dealing with the challenges such as developing study skills, building success strategies, managing stress, taking notes, financial and time management.

Microsoft Word
This module covers the requirement to master Microsoft Word and typing skills. You will be taught how to edit and proofread documents, format the documents, mail merge, and work with tables.

Microsoft Excel
This module covers the requirement to master Excel at work. You will learn how to work and format worksheets, work with charts and drawings, use miscellaneous tools, and work with databases and templates.

Microsoft PowerPoint
In this module students will learn how to effectively use PowerPoint for slide presentations. This module will teach future medical office assistants how to create slides with different designs and layouts, graphics, tables, and animated objects. Students will also become skilled in creating notes and handouts.

Introduction to Internet
This module covers the requirement to master the skills of using the Internet at work. You will learn how to use and customize the Internet Explorer browser and investigate the various components of the Internet including the World Wide Web, Email, Newsgroups, Mailing lists, Discussion group, etc.

Role of the Medical Office Administrator
The role of a medical office administrator is to perform administrative and/or clinical duties in professional manner. Competent medical administrator is expected to demonstrate excellent organizational, communication, and time management skills. The duties of a medical office administrator may also include personnel management.

This module is the first introduction to specific MOA functions. Receiving patients requires thought, preparation, and consideration. The MOA is expected to look and act like a competent person. A skilled MOA can create a friendly, caring atmosphere for patients by smiling, greeting them by name, and offering assistance.

Scheduling appointments is one of the principal duties of the assistant. And being able to do so efficiently and intelligently is one of the assistant’s most important skills. Once the basic schedule of the office is set, specific guidelines are used to schedule appointments for patients.

An office will receive many telephone calls throughout each day. Calls may be incoming, outgoing, or interoffice. The telephone on the MOA’s desk may have several call buttons, which, when pressed, connect the telephone to the doctor’s private office or to other staff offices in the building. This feature makes it possible for the assistant to ask a question and relay the answer to the caller. MOA’s typically handle all incoming calls to the medical office and should use the opportunity to present a positive image for the physician and the practice.

Mail processing is a major part of a daily routine. Physician receives an enormous amount of mail every day, so thandling of correspondence is vital to an efficient office. Sound judgment in sorting and processing incoming mail will save the doctor a great deal of time each day. Tht learn to distinguish quickly between the different types of mail most frequently received. Mail must be sorted according to importance and then placed on each doctor’s desk.

Patient Records Management
Efficient records management is essential in any medical office. Records management is the systematic control of the steps involved in the life of a record or file from creation through maintenance to disposition. The organization of an office is evident in its files. Office may have centralized files where items such as patients’ medical records are stored in one location for the entire office to access them, or it may have decentralized files where information such as a doctor’s correspondence is only accessible to an individual user.

Medical Terminology
In this module students will learn to understand medical terminology for effective communication with the physician or reading medical documentation.

Anatomy & Physiology
In this module students will gain a basic knowledge of Anatomy and Physiology as an essential foundation to the competent performance of many roles.

Vital Signs/Preparation of the Patient for Examination
Vital signs are important body health measurements. They include temperature, pulse, respiration, blood pressure, height, and weightt know how to prepare the examination room, equipment, and a patient for examination. Student will be introduces to the basic concepts of how to make the patient’s visit to the doctor’s office the most comfortable.

Medical Billing
Students will become familiar with the various types of billing that exist in the medical field. Both Manual and Computerized Billing will be introduceddents will also gain basic knowledge of medical office record keeping and bookkeeping.

Medical Law & Ethics
Tht be knowledgeable of medical law and ethics. Medical secretary needs to be able to avoid possible legal problems while dealing with patients and keep the service at the highest professional level.

Medical Transcription
Students will be ready to use their knowledge of medical terminology, anatomy, and physiology. This module introduces students to the principles of medical transcription which includes operating the dictation machine and developing listening and comprehension skills. Emphasis will be on speed, accuracy, spelling, grammar, and punctuation.

Clinical Placement
The college will arrange all the students to do their clinical placement in a medical center for training after successful completion of the theory study.

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  • Grade 12 or equivalent or passing score on the entrance examination
  • Mature student status
  • Medical vaccinations record

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Career opportunities

Graduates of this program are qualified to work in a wide variety of healthcare settings, such as doctors’ offices, dental offices, clinics, hospitals, pharmaceutical manufacturers, and veterinarians’ offices with the title of Medical Office Assistant, Medical Administrative Assistant, Patient Representative, Administrative Assistant, Medical Receptionist, Medical Secretary, Medical Transcriptionist, Medical Support Staff, Hospital Ward/Unit Clerk, and Medical Records Clerk.

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